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Frequently Asked Questions
What is the minimum order quantity?
MOQ varies by product. Many consumables start at 100 units, while equipment can be ordered from a single unit.
Do your products have international certifications?
Yes — all products are CE, FDA and ISO 13485 certified. Full documentation provided with every order.
What are the delivery lead times?
7–15 days for in-stock items, 30–60 days for custom or large orders. Express available for urgent needs.
Do you offer after-sales support?
All equipment comes with 2-year warranty. Remote and on-site support, spare parts and maintenance programs.
Can you manufacture under our brand (OEM)?
Yes. Full OEM and ODM services. We rebrand existing products or develop custom devices to your specifications.
What payment terms do you accept?
T/T bank transfer, L/C, Western Union. Standard: 30% deposit, 70% before shipment. Flexible for established partners.